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App
For an iPhone, download from the App Store.
For an Android, download from the Google Play Store.
Yes. All you need is your My Account username (your email address) and password. If you haven’t registered for My Account, please follow the simple on-screen registration prompts. You’ll need a copy of your bill, your email address, and a form of personal ID handy (driver’s licence, Medicare card, or passport) - it should only take a few minutes.
Yes. You need to be an EnergyAustralia residential or small business customer to use the app.
You can update your contact number, email address, mailing address, credit card and direct debit details, as well as your billing and correspondence preferences on the app.
Yes, it is completely free, although data charges may apply.
The app is compatible with iOS (e.g. iPhone) and Android (e.g. Samsung) devices.
For an iOS device, download from the App Store.
For an Android device, download from the Google Play Store.
Yes, you can be logged in to the app on different devices, simultaneously.
For iOS devices, you will need version iOS 8.0 and above. For Android devices, you will need version 4.2 and above.
No, if you have not logged out of the app after your previous use, you will remain logged in.
If you forgot your password:
- Go to My Account
- Enter your login email address and click Next
- Select Forgot your password?
- Click Send code to my email. This provides extra security to protect your privacy
- Check your email, including the Junk/Spam folders, for the code, it’s valid for 5 minutes. If you can’t find it, simply start again to receive a new code
- Enter the code in the space provided on screen and select Verify
- You then be able to reset your password and login to My Account
Please remember, your new password must be minimum of 12 characters long, with a mix of upper and lower-case letters, special characters and numbers.
Yes, you will need internet connection to use the app.
You can provide feedback about our new features, suggest improvements or report a problem by sending an email to mobileapp@energyaustralia.com.au
The app is best suited to iPhone 7 and later models (including Plus models). It is also designed for Samsung S7 and later models. We are designing the app for other devices in future updates.
We recommend that you update the app every time you see an update notification in the app store relevant to you. We aim to release updates as frequently as possible.
We apologise for the inconvenience. Please contact us and we’ll be happy to help.
If you become aware that your login and password have been compromised, please notify us immediately.
This could be for various reasons, such as My Account or our billing platform being down. If you get this message, please try again later.
iOS ⇒ iOS
If you have Automatic Downloads enabled, your new iPhone should automatically download the latest version of the app upon logging in to the new device with your Apple ID.
If you don’t have Automatic Downloads enabled, you can download the app again using the following steps:
- Go to the App Store
- Log in to the new device with your Apple ID
- Open the App Store app, then tap “Today” at the bottom.
- Tap the My Account button (or your photo) in the upper-right corner, then tap “Purchased”.
- Tap "Not on [this device]”.
- Find the EnergyAustralia app and tap “Download”.
- For more information you can visit this link.
Android ⇒ Android
- Open the Google Play Store
- Tap “Menu”, “My apps & games”, and then “Library”.
- Tap EnergyAustralia app and tap “Install” or “Enable”.
- For more information you can visit this link.
iOS ⇔ Android
Please download the app again from the App Store or the Google Play Store.
- For an iPhone, download from the App Store.
- For an Android, download from the Google Play Store.
- For more information about changing from iOS to Android you can visit this link.
- For more information about changing from Android to iOS you can visit this link.
You will be able to log in to the app using your My Account details.
Usage
Electricity usage is measured in kilowatts per hour (kWh). The daily usage figure shows how many kWh you used on the day you’ve selected. The month’s daily average figure shows your average daily kWh usage for the current month.
No, not yet. We are designing this for future updates.
It takes approximately 24-48 hours for electricity usage information to reach our systems and update in the app.
No, you cannot submit your own meter reading in the app. We are working towards including this feature in future updates. Find out if you can submit your own meter reading.
If you move to a new property, you will be assigned a new account number. You will no longer see usage information for your old property (after the final meter read date) and instead, you will see usage information for your new property (from the start read date).
The temperature is read from the weather tower closest to your property.
No, if you have a basic meter, you will only see usage data for your previous bill periods.
However, if you have a smart meter, you will see the daily usage so far this month. You can view more information about understanding your meter.
Billing
Yes, you can view current and past bills as well as payment history under “Options” in the Bill section of the Overview page.
You can make payments via the app using credit and debit cards (MasterCard, Visa, American Express) and direct debit. For more information, please view our processing fees.
Your bank account and bank card details aren’t saved in the app, they are saved securely with our banking partner, Commonwealth Bank.
You can save up to 5 credit/debit card details in the app.
Estimated bills usually happen when the meter reader is unable to read your meter or hasn’t provided your meter data to us. The estimate of your usage is based on your property's previous usage pattern. For more information, please view our estimated bills page.
If you require an additional payment extension, please contact us.
The app can be used by small business customers. For large business customers (Commercial & Industrial), please use the Online Billing Portal.
The “Pay Bill” button is displayed because you can make additional payments towards your accounts at any time, regardless of your outstanding balance.
Yes, all payment information that you provide is encrypted and secure. EnergyAustralia doesn’t hold your credit card details. They are saved securely with our banking partner, Commonwealth Bank. To find out more about security and privacy, please see our Credit Information Statement, Privacy Statement and the Terms and Conditions are located at the bottom of the Overview page in the app.
No, you will need to set up separate direct debits for each property. However, you can set up a direct debit for both your electricity and gas accounts, for the one property, at the same time.
My Account
Yes, please access My Account.
The app is designed for you to perform the basic and most popular functions, such as viewing and paying bills, managing your account details, and monitoring your electricity usage. For more complex functions like moving houses, applying for concessions, or changing energy plans, please use the My Account portal.
Yes, you can manage all your properties under the one account in the app. Properties will be listed in the address picker at the top of the screen.
Yes, please allow 24-48 hours for the details to be reflected in My Account.